Showing posts with label Private. Show all posts
Showing posts with label Private. Show all posts

Monday, June 17, 2013

Physical Therapist and Marketing Expert, Nitin Chhoda, Educates Private Practice Owners on How to Avoid Negligence in Their Practice


Denville, NJ (PRWEB) June 15, 2013

Most patients simply have one goal: to get better. Although most patients have the best intentions, some patients in the medical industry are simply looking for a malpractice suit. International private practice marketing expert, Nitin Chhoda, says that there are four Ds of negligence. These include duty, dereliction, direct cause and damage.


According to Chhoda, healthcare practice owners might or might not have their reputation damaged or have less clientele due to the malpractice suit. However, medical professionals should know that they could be liable through the actions of their staff. "In order to avoid the four Ds of negligence, medical staff in physical therapy private practice office has to follow proper procedures on a day-to-day basis," he said.


The first of the four Ds, duty, refers to clinicians and staff having to perform a duty to their patients. Staff in physical therapy private practice office must provide the most accurate diagnosis and care while using their education and experience to help heal the patient. Physical therapy office staff has a duty to inform patients of any potential problems they observe during an examination. In the meantime, physical therapy staff is under no obligation to provide medical information about any condition they notice with strangers in the office.


Chhoda said that the dereliction of duty is the second of the four Ds of negligence that refers to any actions a physical therapist may fail to take. Failing to perform an action can have as much impact on a patient as simply performing an action that affects a patient, and healthcare staff can be held responsible for any injuries or damages it could cause. Chhoda says, If a medical professional observes a skin condition that could be cancer but neglects to inform the client, its a breach of duty.


The third D of negligence is direct cause. Chhoda said that this is when a medical professional knew about a potential risk, did not inform the patient and the client was injured as a result. The medical professional is now the direct cause of the patients injury and is at fault.


The last D of negligence is damages. This refers to the damages patients can collect in a lawsuit. Damages are a form of financial compensation to the patient due to negligence and can include lost wages, medical expenses and mental duress.


The most important thing for medical professionals and private physical therapy offices to remember is to be vigilant. They must also know when to say something to a patient and when not to. By following these simple rules, physical therapy offices have a better chance of succeeding if ever faced with a medical lawsuit.


Chhodas office can be reached by phone at 201-535-4475. For more information, visit the website at http://www.emrnews.com.


ABOUT NITIN CHHODA


Nitin Chhoda PT, DPT is a licensed physical therapist, a certified strength and conditioning specialist and an entrepreneur. He is the author of "Physical Therapy Marketing For The New Economy" and Marketing for Physical Therapy Clinics and is a prolific speaker, writer and creator of products and systems to streamline medical billing and coding, electronic medical records, health care practice management and marketing to increase referrals. He has been featured in numerous industry magazines, major radio and broadcast media, and is the founder of Referral Ignition training systems and the annual Private Practice Summit. Chhoda speaks extensively throughout the U.S., Canada and Asia. He is also the creator of the Therapy Newsletter and Clinical Contact, both web-based services to help private practices improve communication with patients, delivery better quality of care and boost patient retention.







Saturday, June 15, 2013

New Course in Customer Service Training for Doctors and Medical Staff Offered by Private Practice Marketing Consultant Danica Tran with MD Profit Solutions


Orange County, CA (PRWEB) November 28, 2012

Knowing how to effectively interact with customers is the lifeblood of any business. Many medical offices lack the ability to deliver good customer service to attract and retain patients. Danica Tran, private practice marketing consultant, shows physicians and medical staff the necessary skills to create a memorable customer experience that delivers quality customer service across all touchpoints.


Every aspect of the medical business has an impact on customer service. Patients are not just evaluating doctors on what is happening inside the consultation exam room, but rather what their overall customer experience is like at the practice. Every step counts starting with the ease of appointment scheduling, friendliness of receptionists, interaction with nurses, proper follow-up care, and the wait time for the physician.


Training for hands-on customer service begins with the front office staff as they are the first line of communication with potential patients. Understanding the patients state-of-mind helps the team members facilitate actions that cater to the patients well-being. Developing a strategy that helps physicians deliver knowledge and education in a caring manner builds patient-doctor relationships vital for business longevity. Following-up with patients further extends the action of care and service. All these customer friendly processes display commitment that will be rewarded with loyalty and referrals.


Good customer service is summed up as the ability to supply customers needs and wants in a fashion that exceeds the customers expectation, explains Danica Tran, founder and owner of MD Profit Solutions. Great customer service can help patients overcome any decision reluctance. This is especially helpful for private practices offering elective cash procedures such as cosmetic dermatology, plastic surgery, cosmetic dentistry, hair transplant, and infertility treatments. Quality customer service will be the deciding factor for patients when selecting a doctor.


The customer service skills taught can be embedded mentally with the practice of role playing. This gives the staff confidence to handle the different scenarios within the medical office. Role playing allows staff members to understand and practice the delivery of great customer service to target female consumers and male consumers. Each transaction with the patient is an opportunity to extend customer service care thats responsive to customers' needs.


Physicians often think that promotional pricing is the best way to attract new patients. What happens after that deal is gone? Smart practices bring out their best in customer service care from beginning to end to bring that patient back time after time. Patients notice, appreciate, and frequent places where they feel welcomed and they will share their experience with friends and family. Word of mouth referrals are a goldmine as new customers are acquired without the physician spending a dime on marketing.


Acumen Research Group reported that 43% of customers abandoned a provider because of a negative experience with a staff member. Physicians sometime overlook the importance of how they treat their employees. If you degrade and disrespect your staff in any manner, then they will indirectly retaliate and treat your patients rudely, says Ms. Tran. Also, low wages and minimal training will reflect the kind of customer service patients receive. Its your medical team that has the most interaction with your patients so youll get what you pay for.


Providing good customer service is a responsibility shared by every member of the medical team. The first step in improving customer service involves learning what customers need and want. Secondly, hire a professional to train the service skills and develop an action plan that implements customer friendly processes.


Danica Tran, MBA is a marketing expert who helps her clients promote and market elective cash procedures with an emphasis on patient care and patient education. Danica can be reached at 714-420-2424. She offers a complimentary assessment and analysis to physicians in private practice.









Find More Hair Care Press Releases

Vanity Hair Studio NYC Launches Private Salon in New York City

Brooklyn, New York (PRWEB) May 10, 2013

Vanity Hair Studio NYC, a Brooklyn-based hair salon, launched their grand opening that introduced a new concept to styling hair. Vanity Hair Studio NYC is changing the way clients are catered to by offering styling services in private rooms. Clients that experience embarrassing moments in traditional salon settings now have an alternative.


Vanity Hair Studio NYC offers a customer service experience unique to the beauty profession with the belief that beauty needs go beyond a great hair style. Standards change once a person becomes educated and exposed to something new. With our unique private setting, we have tapped into an area of customer service that is vital to the clients entire experience. A woman needs to feel like she is the only person in the room; at Vanity we make that happen, says Natasha Watterson, salon owner.


Vanity Hair Studio NYC utilizes the customer intimacy model as the key attraction for clients who seek more. Vanity Hair Studio NYC services various types of hair including natural and chemically processed. In addition to the privacy feature, clients receive a one-on-one consultation prior to service to discuss hair product application, self-maintenance, and after-care. While transparency may be taboo in most salon settings, it is the standard at Vanity Hair Studio NYC. Additional amenities at Vanity Hair Studio NYC include private drying/shampoo rooms and complimentary Wi-Fi. Besides adding charm to the progressive Bedford-Stuyvesant neighborhood, Vanity Hair Studio NYC is giving back to the community by offering service discounts to elderly and unemployed individuals.


About Vanity Hair Studio NYC


Vanity Hair Studio NYC is a boutique salon, located in the heart of Bedford-Stuyvesant Brooklyn, New York, offering expert hair styling with professionalism and discretion. The distinguishing private styling booth feature provides clients with one on one attention from their stylist.









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