New Course in Customer Service Training for Doctors and Medical Staff Offered by Private Practice Marketing Consultant Danica Tran with MD Profit Solutions

Orange County, CA (PRWEB) November 28, 2012

Knowing how to effectively interact with customers is the lifeblood of any business. Many medical offices lack the ability to deliver good customer service to attract and retain patients. Danica Tran, private practice marketing consultant, shows physicians and medical staff the necessary skills to create a memorable customer experience that delivers quality customer service across all touchpoints.

Every aspect of the medical business has an impact on customer service. Patients are not just evaluating doctors on what is happening inside the consultation exam room, but rather what their overall customer experience is like at the practice. Every step counts starting with the ease of appointment scheduling, friendliness of receptionists, interaction with nurses, proper follow-up care, and the wait time for the physician.

Training for hands-on customer service begins with the front office staff as they are the first line of communication with potential patients. Understanding the patients state-of-mind helps the team members facilitate actions that cater to the patients well-being. Developing a strategy that helps physicians deliver knowledge and education in a caring manner builds patient-doctor relationships vital for business longevity. Following-up with patients further extends the action of care and service. All these customer friendly processes display commitment that will be rewarded with loyalty and referrals.

Good customer service is summed up as the ability to supply customers needs and wants in a fashion that exceeds the customers expectation, explains Danica Tran, founder and owner of MD Profit Solutions. Great customer service can help patients overcome any decision reluctance. This is especially helpful for private practices offering elective cash procedures such as cosmetic dermatology, plastic surgery, cosmetic dentistry, hair transplant, and infertility treatments. Quality customer service will be the deciding factor for patients when selecting a doctor.

The customer service skills taught can be embedded mentally with the practice of role playing. This gives the staff confidence to handle the different scenarios within the medical office. Role playing allows staff members to understand and practice the delivery of great customer service to target female consumers and male consumers. Each transaction with the patient is an opportunity to extend customer service care thats responsive to customers' needs.

Physicians often think that promotional pricing is the best way to attract new patients. What happens after that deal is gone? Smart practices bring out their best in customer service care from beginning to end to bring that patient back time after time. Patients notice, appreciate, and frequent places where they feel welcomed and they will share their experience with friends and family. Word of mouth referrals are a goldmine as new customers are acquired without the physician spending a dime on marketing.

Acumen Research Group reported that 43% of customers abandoned a provider because of a negative experience with a staff member. Physicians sometime overlook the importance of how they treat their employees. If you degrade and disrespect your staff in any manner, then they will indirectly retaliate and treat your patients rudely, says Ms. Tran. Also, low wages and minimal training will reflect the kind of customer service patients receive. Its your medical team that has the most interaction with your patients so youll get what you pay for.

Providing good customer service is a responsibility shared by every member of the medical team. The first step in improving customer service involves learning what customers need and want. Secondly, hire a professional to train the service skills and develop an action plan that implements customer friendly processes.

Danica Tran, MBA is a marketing expert who helps her clients promote and market elective cash procedures with an emphasis on patient care and patient education. Danica can be reached at 714-420-2424. She offers a complimentary assessment and analysis to physicians in private practice.

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Moeller Dermatology Welcomes Two APRNs to Staff

Wichita, KS (PRWEB) May 10, 2013

Moeller Dermatology announces the addition of two staff members: Kristen R. Hauserman, APRN, and Laura Ballard, APRN. Both nurse practitioners evaluate, diagnose and treat a variety of skin issues, including acne, psoriasis, skin cancer and eczema. They are accepting new patients.

We are excited to have Kristen and Laura on our team, said Christopher A. Moeller, M.D. They both bring a wealth of experience and training to their work and have been well-received by both patients and staff.

Hauserman earned her bachelors degree from Southwestern College School of Nursing and her masters degree, family nurse practitioner, from Wichita State University. Before joining Moeller Dermatology, she was employed at Wesley Medical Center, Wichita Clinic Founders Circle and Advanced Orthopedic Associates, respectively. She holds multiple certifications.

Ballard graduated from Wichita State Universitys nurse practitioner program. She worked as a certified nurse aide, patient care technician and staff nurse in Hugoton, Lawrence and Hays, Kan., facilities before joining the Moeller Dermatology team. She holds several certifications and is involved in various volunteer efforts.

Founded in 2001, Moeller Dermatology has locations in east and west Wichita, Kan., and Winfield, Kan. Led by Christopher A. Moeller, M.D., the staff cares for dermatological diseases affecting the skin, hair and nails, specializes in skin cancer treatment and offers a variety of cosmetic procedures and products to pamper the skin. Part of Moeller Dermatology, the Skin Enhancement Center has been offering state-of-the-art cosmetic treatments for patients skin since 2001. For more information, visit moellerdermatology.com.

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Strax Rejuvenation Announces Its Staff Surgeon has Performed Over 2,000 LAP-BAND (R) Procedures

Lauderhill, Fl (PRWEB) May 17, 2013

Strax Rejuvenation, a plastic surgery and wellness center based in Florida, has just announced that it has performed over 2,000 LAP-BAND (R) procedures. Dr. Michael P. Choi has completed most of the minimally invasive LAP-BAND surgeries at the facility, and is widely considered to be the resident expert on the procedure.

For people who are wondering what is lap band surgery? the Strax Rejuvenation website contains in-depth articles and helpful videos that explain in detail everything there is to know about the procedure. LAP-BAND surgery has become increasingly popular in recent years, due in part to the fact that it is much less invasive or involved than gastric bypass surgery. Instead of the intestinal re-routing, cutting and stapling of the stomach wall or bowel that takes place in gastric bypass surgery, LAP-BAND procedures are laparoscopic; they can be done with very small incisions and minimal scarring, and are usually over in less than an hour. Complications with the latest generation of LAP-BANDs are a fraction of what are experienced with the gastric bypass procedure.

In a video that is posted on the Strax Rejuvenation website, Dr. Choi explains how the procedure works and why it can be so effective for helping obese people lose weight. The video also contains testimonials from former Miami Dolphin Keith Sims, as well as a former patient named Robert who went from almost 300 pounds and struggling to control his diabetes to a much-slimmer and healthy young man who credits Dr. Choi with saving his life.

Recent medical studies have shown that behavioral changes and dieting alone will not solve obesity, an article on the Strax Rejuvenation website noted, adding that the LAP-BAND Adjustable Gastric Banding System works by limiting food intake which, in turn, prevents, improves, or resolves health problems connected with severe obesity.

Many people have probably seen the recent media coverage regarding New Jersey Governor Chris Christie and his unwavering endorsement of the LAP-BAND. He has lost over thirty pounds over the first few weeks after having had his surgery. New York Jets head coach Rex Ryan is another outspoken proponent of the LAP-BAND, having lost over 100 pounds.

The LAP-BAND System, in conjunction with a new lifestyle and eating habits, will generally lead to weight losses of 1-3 pounds per week for the first 18 months following the procedure.

Anybody who would like to learn more about the LAP-BAND procedure is welcome to visit Strax Rejuvenations user-friendly website at any time at http://www.straxrejuvenation.com; there, they can read the educational articles and watch the videos that explain how the surgery is performed and why it works so effectively.

About Strax Rejuvenation:

Since 2004, Strax Rejuvenation is widely recognized as one of the nations leading plastic surgery and wellness centers. Strax Rejuvenation has successfully performed over 40,000 procedures. To ensure patient safety and care, all surgeons that are permitted to perform surgeries on the wellness centers patients are board certified and credentialed by independent risk managers, and their prior medical performance histories are closely scrutinized before they are permitted to practice surgery. Supported by numerous doctors, anesthesiologists, registered nurses and physicians assistants, patients are assured to receive the very best possible experience in a warm, friendly, and nurturing environment. For more information, please visit http://www.straxrejuvenation.com.

BalanceME Weight Loss Camp California Hires Expert Camp Director to Lead Top Tier Staff

Santa Cruz, CA (PRWEB) May 17, 2013

BalanceME, a leading fitness and weight loss camp in California for ages 10 20 proudly announces Jeremy Whitworth as Camp Director. Mr. Whitworth brings decades of camp experience with specific expertise in the health, wellness, and weight loss industry. Whitworth, a former college athlete and current Crossfit trainer and competitor, has run weight loss camps all over North America and has appeared in a number of documentaries and media pieces covering residential weight loss programs.

BalanceME weight loss camps are the most effective programs Ive seen in my near decade in this industry, commented Whitworth. The caliber of staff we have in education and experience is above any other camp out there.

BalanceME weight loss camps California and Cape Cod locations hire staff from top universities around the country, with many staff having Masters and Doctoral level degrees in health-related fields. Staff includes doctoral candidates in health education as well as staff with masters in nutrition science and dietetics, kinesiology, clinical nutrition, and sports psychology. Staff at BalanceME camps comes from leading universities such as Cornell, University of North Carolina, Brigham Young University, and University of Kentucky.

To run the most effective and medically based program you need dedicated staff with expertise in diet, fitness, and behavioral change, and we have done that at BalanceME, commented John Gordon, BalanceME Camps CEO, Jeremys experience as a camp director and operator in the weight loss camp industry are rare and reflect our hiring goals as we strive to help campers lose weight, gain confidence, and get healthy.

Whitworth ran cross country and track for Brevard College where he attained a degree in Wilderness Leadership and Experiential education. He coaches and competes in Crossfit when hes not running camps, owned a rock climbing gym for a number of years where he coached youth climbing teams, and has run weight loss camps all over the US and Canada.

Campers at the weight loss camp California location will learn the ME Plan designed to Motivate & Educate on what works for lasting teen fitness and weight loss. Ms. Whitworths role will be to ensure the skills and motivations are instilled in every camper and staff member in order to ensure lasting health success.

BalanceME weight loss camp California opens June 23 and runs for 8 weeks. Start dates are available every Sunday throughout the 8 week weight loss camp season. For additional information about enrolling in BalanceMEs weight loss camp California for children and teens or for additional information about Jeremy Whitworth or the rest of the expert staff, please visit http://www.BalanceME.com or contact John Gordon at (800) 975-0435.

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BalanceME designed the ME Plan to Motivate & Educate on what medical research shows works for sustainable fitness, weight loss, and health success. Founded by professionals and guided by experts who have led some of the largest behavioral health, mental health, and treatment programs in the country, BalanceME is working to become the leader with a focus on improving an individuals overall health. BalanceME developed the BalanceME Health Score