New Course in Customer Service Training for Doctors and Medical Staff Offered by Private Practice Marketing Consultant Danica Tran with MD Profit Solutions

Orange County, CA (PRWEB) November 28, 2012

Knowing how to effectively interact with customers is the lifeblood of any business. Many medical offices lack the ability to deliver good customer service to attract and retain patients. Danica Tran, private practice marketing consultant, shows physicians and medical staff the necessary skills to create a memorable customer experience that delivers quality customer service across all touchpoints.

Every aspect of the medical business has an impact on customer service. Patients are not just evaluating doctors on what is happening inside the consultation exam room, but rather what their overall customer experience is like at the practice. Every step counts starting with the ease of appointment scheduling, friendliness of receptionists, interaction with nurses, proper follow-up care, and the wait time for the physician.

Training for hands-on customer service begins with the front office staff as they are the first line of communication with potential patients. Understanding the patients state-of-mind helps the team members facilitate actions that cater to the patients well-being. Developing a strategy that helps physicians deliver knowledge and education in a caring manner builds patient-doctor relationships vital for business longevity. Following-up with patients further extends the action of care and service. All these customer friendly processes display commitment that will be rewarded with loyalty and referrals.

Good customer service is summed up as the ability to supply customers needs and wants in a fashion that exceeds the customers expectation, explains Danica Tran, founder and owner of MD Profit Solutions. Great customer service can help patients overcome any decision reluctance. This is especially helpful for private practices offering elective cash procedures such as cosmetic dermatology, plastic surgery, cosmetic dentistry, hair transplant, and infertility treatments. Quality customer service will be the deciding factor for patients when selecting a doctor.

The customer service skills taught can be embedded mentally with the practice of role playing. This gives the staff confidence to handle the different scenarios within the medical office. Role playing allows staff members to understand and practice the delivery of great customer service to target female consumers and male consumers. Each transaction with the patient is an opportunity to extend customer service care thats responsive to customers' needs.

Physicians often think that promotional pricing is the best way to attract new patients. What happens after that deal is gone? Smart practices bring out their best in customer service care from beginning to end to bring that patient back time after time. Patients notice, appreciate, and frequent places where they feel welcomed and they will share their experience with friends and family. Word of mouth referrals are a goldmine as new customers are acquired without the physician spending a dime on marketing.

Acumen Research Group reported that 43% of customers abandoned a provider because of a negative experience with a staff member. Physicians sometime overlook the importance of how they treat their employees. If you degrade and disrespect your staff in any manner, then they will indirectly retaliate and treat your patients rudely, says Ms. Tran. Also, low wages and minimal training will reflect the kind of customer service patients receive. Its your medical team that has the most interaction with your patients so youll get what you pay for.

Providing good customer service is a responsibility shared by every member of the medical team. The first step in improving customer service involves learning what customers need and want. Secondly, hire a professional to train the service skills and develop an action plan that implements customer friendly processes.

Danica Tran, MBA is a marketing expert who helps her clients promote and market elective cash procedures with an emphasis on patient care and patient education. Danica can be reached at 714-420-2424. She offers a complimentary assessment and analysis to physicians in private practice.

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Vegan Mineral Scalp Therapy Masque Creates New Profit Category for Hair Salon and Health Spa Operators

Canyon, CA (PRWEB) April 25, 2013

California skin care formulator, Sea Awakening Products, unveils its newest and most innovative market offerings aimed specifically at the health of scalp tissue. Debuted are products for in-salon professional application by stylists as well as smaller sizes packaged for retail sale to customers for at-home application beween treatments. Sea Awakening "Scalp Treatment for Women" and "Scalp Treatment for Men" are 16-ounce hinge-lid jars for back bar use. Sea Awakening "Scalp Therapy for Women" (and Men) are 1.75-ounce jars sufficient for several weeks of in-home use.

Both sets of scalp therapy products use gender-specific vegan ingredients that incorporate Dead Sea minerals and silts, essential oils, botanicals and proteins. Both sets of products are protected by patents issued by the U.S. and Israel.

"We crafted these products specifically for tissue health across the entire scalp using ingredients that are natural, vegan and cruelty-free. They are ultra-concentrated to deal effectively with irritations, scalp damage caused by cancer treatments and follicle pathways obstructed by shampoo and conditioner residue," notes James Davis, Sea Awakening's Senior Vice President.

"Having a healthy scalp is the key to having thick, full, healthy hair and stopping hair loss. Most people have scalp problems that can impair proper hair growth," Davis states. "In addition, many people have scalp conditions like acne, dandruff, itching, oily or dry flaking scalp that reduce the ability of the scalp to produce healthy hair. Our goal is to develop innovative products to solve such issues and provide every salon and spa patron the opportunity to enjoy a healthy scalp and head of hair," Davis notes.

"We aimed for something that would be uniquely natural, vegan, cruelty-free and capable of producing identifiable results wihtin several weeks from the start of treatments. In fact, many people see results after the first or second use," Davis adds. Sea Awakening is in discussions with several of the largest salon and spa operators in the U.S., as well as professional beauty disttributors to introduce its proprietary products to the marketplace.

Salon-based clinical trials demonstrated very high levels of stylist, esthetician, beauty therapist and customer satisfaction. Aroma, "feel" and efficacy of the Scalp Treatment products received thumbs-up reactions across the board. "We also received very positive feedback from cancer survivors who used the Sea Awakening Scalp Treatment on their scalp to cope with skin and sensory irritation brought about by chemotherapy," Davis states. Sea Awakening Scalp Treatments (for men and for women) are masques wherein a thin layer is applied to the skin of the scalp and allowed to cure in the salon or spa. Sea Awakening Scap Therapy is a take-home follow-up product used to enhance the therapeutic effectiveness. Ancient ingredients such as myrrh and cutting edge earth archaebiotic materials such as Halobacterium salinarum also play prominant roles in the product formulations and efficacy. A long-time supporter of animal causes, the Company insisted that its products be cruelty-free.

"The primary effort has been to create a scalp masque that stylists, estheticians and beauty therapists find enjoyable to use and that customers find both stimulating and soothing when applied and easy to use at home," Davis states. "Plus, the products help to boost circulation and to help diminish hair loss."

Sea Awakening products is a boutique formulator of natural mud and mineral products and specializes in salon and spa natural therapies focused exclusively on scalp health and healing. Sea Awakening is the sister company of Awakening Mineral Skin Care. To learn more, contact James Davis at Sea Awakening Products, 925-388-0963.